Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • use our appointment request form, Monday to Friday from 7am to 4pm. We will respond within 4 hours during opening times
  • phone us on 01761 470880, Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
  • using the GP online system – SystmOnline

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 days:

  • use our appointment request form, Monday to Friday 7am to 4pm. We will respond within 4 hours during opening times
  • phone us on 01761 470880, Monday to Friday from 8am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
  • using the GP online system – SystmOnline

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

A Guide to our Appointments System

Surgeries are by appointment only.

You may make an appointment to see the doctor by telephoning the surgery on 470880. For routine appointments it is better to see the same doctor so that you may get to know each other well. You will be offered the first available appointment.

Urgent problems will be seen the same day, but not necessarily by the doctor of your choice.

We have special arrangements for HGV, elderly driver, sports, insurance and employment medicals. Please ask the receptionist for details.

Patients can also book appointments online with SystmOnline via the link at the top of this page.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – SystmOnline
  • phone us on 01761 470880, Monday to Friday from 8am to 6.30pm
  • reply CANCEL to your appointment reminder text message

Text Message Reminders

You can now register to receive information by text message on your phone regarding appointments and health care.

If you wish to register for this messaging service please contact the practice.

New Data Protection Regulations from May 2018 (GDPR)

Under the new data protection regulations introduced from 25th May 2018, we will continue to contact patients via text messages regarding the delivery of care if they have provided consent to do so.

If practices are sending messages about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for patients, not marketing purposes.

If you would like to opt out of any future contact via text messaging, then please contact us.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.